Policy
Returns and Refunds
Last updated: July 24, 2026
Unfunded Batches
If a product batch does not fund, Nokmetia cancels the uncaptured authorization. Because the payment is not captured, this is not treated as a refund of a completed charge.
Captured Orders
Once a product batch funds and payment is captured, Nokmetia begins fulfillment. Unopened products may be returned within 30 days after delivery after contacting Nokmetia for return instructions. Approved refunds are made to the original payment method after the return is received and inspected.
Personal-Care Products
Because these are personal-care products, opened or used items are not returnable unless they arrived damaged, incorrect, or materially defective. Report a damaged or incorrect shipment within 14 days after delivery. Nokmetia may request photos and may offer a replacement or refund after review.
Return Costs and Timing
Original shipping charges are not refundable unless Nokmetia made the fulfillment error. Customers pay return shipping for discretionary unopened returns. Bank processing time after a refund is submitted is controlled by Stripe and the customer's financial institution.
How to Request Help
Email mishochu@mishochu.com with the order email, product name, batch name, photos if relevant, and a short description of the issue.